Sheertex Returns Policy
Make your Sheertex purchase with the utmost peace of mind. At Sheertex, we pride ourselves on making your shopping experience as easy as possible. If you would like to return an item, or something is not what you expected, please contact our Customer Service Team. Below you will find an overview of our returns policy and procedure.Change Of Mind
You may choose to return an item within 30 days of receiving the goods for any reason. Before returning an item, please contact us to request a Returns Authority (RA) number which will need to be included when returning the goods. If an item has been opened, it will only be refunded should the item turn out to be faulty.
To receive a full refund for change of mind, you must ensure that your product is:
- In its original packaging and unopened
- In a saleable condition
- Item/s must not be washed or used
You must pay the cost of returning the item to Sheertex, this cost will not be reimbursed. Sheertex will assess and, if applicable, apply a full refund (minus any original shipping fees) if the goods meet the above conditions.
If your ordered product proves to be faulty, please contact us at admin@sheertex.com.au
Damaged/ Faulty
Within 30 days of receiving the goods, you must inform Sheertex if a product is damaged or faulty. We will provide you with a Returns Authority (RA) number and a Prepaid Tracking Label so that the item can be returned. We may also request photo evidence of the fault before providing an RA number.
If you choose to have your purchase refunded, we will refund the entire cost including any shipping fees originally paid.
If you would like a replacement this will be provided at no charge to you, Sheertex will pay the shipping costs.